Frequently Asked Questions
Do you do bespoke wedding stationery designs?
Unfortunately we do not take on bespoke wedding stationery designs at the moment.
I like one of your designs, but it's not exactly what I want, can you alter it by mixing and matching?
If you like one of our designs or maybe you like a few and want to incorporate them into each other, just email us your idea so we can see if it’s possible and give you a design/artwork cost. Please try and explain clearly what you want when you email us.
Can I change the colour of the design?
Do you print gold/silver ink and foil?
We are a digital printers and do not print metallic inks and foils.
Do you do embossing?
Can I change the font of the design?
What is ‘artwork’ and what is the artwork charge for?
The designs on our website are templates that we have created which we personalise with your details.
This personalisation is a chargeable service we call ‘artwork’. The cheapest artwork charge is to simply supply us with your finalised wording which we can then typeset into the templated design. However, if you want to change the colours and fonts, the artwork charge will be slightly higher. Generally the more changes that are made to the template, the more the artwork costs. We do not do 'mock ups' unless the client has agreed to the written quote including artwork charges.
How do I start the process of ordering my stationery?
You can start by emailing us which design you're interested in, any colour changes you may want to make and other details of your stationery, such as:
- Do you need both day & evening invitations?
- What format do you want them to be – i.e. flat, folded, gatefold, double or single sided, size - A6, A5, DL, square…
- Quantity of each item
- If envelopes are required
- Whether you need delivery or can collect from our shop in Bath
Once I agree to a written quote what happens next?
Once we’ve emailed you a written quote, if you are happy to go ahead and place the order we will then set up the artwork and email you back PDF’s to view onscreen. You can then check over the details and email us back with any corrections you want to make.
Our quote for artwork allows for ONE set of amends to be made.
Please note that amends thereafter will be charged at £10 + VAT per set.
How long does the artwork take to set up?
If you supply FINALISED wording that needs little or few amends the process is very quick.
Depending on our workload your artwork can usually be set up within 3-4 days of agreeing to the quote.
If lots of amends are needed and the PDF's go back and forth this will obviously add to the time.
How long does it take to get my invitations?
Once the artwork/PDF proofs are signed off, we can usually work to a one week turnaround time. Sometimes this may be a little quicker, sometimes a little longer. We are a working commercial printers so the presses can get very busy but we will always do our best to keep to a one week turnaround time. Occasionally we need extra time to order in specific card & paper stocks and this can increase turnaround time.
Do you do samples?
If you email us with details of the design/s you are interested in and your address we will post you unpersonalised samples FREE OF CHARGE. Please allow up to 10 days for these to arrive as we may need to reprint if out of stock. We do not send out personalised samples.
How much and how long does it take to deliver my order?
Wedding stationery is delivered via a reputable tracked courier service. Please allow one extra day for delivery. Delivery to one UK address is £18 inc VAT. Please note – weekend deliveries are charged at a premium rate.
Can I see a printed proof before placing the entire order?
We will print ONE piece of stationery (such as an invitation, an RSVP card, an order of service...) FREE OF CHARGE.
This is for the client to check they are happy with the colours and card/paper stock. Invitation will be supplied with envelope. (Table plans or one off signage not included)
Can I see samples of the card you print onto?
You can either come into the shop or we can post you samples of card.
How do I pay for my order?
If you are collecting your order from our shop in Bath, you can pay on collection.
If you require delivery we will need to take a card payment over the phone (or bank transfer), prior to the job being sent out.